Return Policy

Return Policy – 30 Days ✅

You have the right to return the products you purchased within 30 calendar days from the date you received them.

Returns are accepted provided that:

• 1. You have contacted us within 30 days after receiving your order.
• 2. The products are in the same condition as received, without having been unsealed or the packaging tampered with.
• 3. The product is accompanied by the retail receipt or invoice.

To return products purchased from our online store, please contact us at +30 210 9901100 or via e-mail at info@hairmaker.gr, stating the purchase date and invoice or receipt number.

Return address:
Ioannis Gkotsopoulos
81 Kyprou Avenue, Argyroupoli – Athens, 16451
With the indication “HairMaker.Gr – RETURN”.

Package preparation instructions:

• Include all product accessories.
• Attach the payment proof or dispatch note (if you have an invoice).
• A credit note will be issued once we receive and inspect the returned items.
• Use durable packaging to ensure safe transport.

Please note carefully:

• Products must be returned inside their original box with protective materials (bubble wrap, packing peanuts, or similar) so that we receive them intact.
• Do not hand unboxed products directly to the courier — items received scratched, damaged, or broken will not be accepted.

Returns causing product damage will not be accepted.

Once the returned item is received and verified, a refund will be issued immediately to your account, or alternatively, you may receive a discount coupon of equal value for a future purchase.

Shipping costs are covered by HairMaker.Gr only in cases of a confirmed error on our part or shipment of a defective product.

For any other reason, the return and shipping costs are the customer’s responsibility.

• To help you avoid higher courier fees (10–12 €), we can arrange pickup by our partner courier (ACS) at a flat cost of 2.60 €.
• If the error is ours, we will refund your shipping costs or replace the item at our expense.
• If the return is due to your own reason, 2.60 € will be deducted from the refunded amount.

In case of product exchange for personal reasons (no HairMaker.Gr error), the shipping cost is 2.60 €.

• If a gift exchange card was included, the item can be exchanged for another of equal or higher value. Refunds are not available except for defective items. Shipping costs for exchanges are borne by the customer.

Returns are not accepted for nail polishes unless a defective product has been sent.

If payment was made by Visa card, a refund instruction is immediately issued to the card issuer. HairMaker.Gr is not responsible for any delay in the crediting process by your bank.

For information on refund processing times via card, please contact your bank.

📝 Submit Your Return Request Online

To make your return even easier, HairMaker.Gr provides an online return request form. You can fill it out in just a few minutes, specifying the products you wish to return and the reason.

Once submitted, our support team will review your request and contact you by email or phone to confirm the process.

Click below to access the secure return request form:

👉 Open Return Request Form

* Please note: Returns must comply with our Return Policy – 30 Days.