Consumer Code

Consumer Code of Conduct for E-Commerce

Article 1 – Purpose and Scope

This Code establishes the general principles and minimum standards of professional ethics and behavior that must be observed by businesses toward consumers in electronic commerce.

It applies to all distance transactions conducted online between consumers and suppliers (B2C), without the physical presence of both parties.

Article 2 – Definitions

“Business” refers to any legal or natural person offering products or services via the Internet to consumers. “Distance electronic means” include all services and products delivered and accepted through online or mobile platforms.

Article 3 – General Principles and Obligations

Businesses must operate in accordance with the principles of transparency, professional integrity, consumer protection, privacy, and secure transactions.

• Provide full and clear pre-contractual information to consumers.
• Display complete business details, pricing, payment and withdrawal terms.
• Inform consumers about warranties, delivery methods, and after-sales support.
• Ensure accessibility for people with disabilities.

Article 4 – Protection of Minors and Vulnerable Groups

Businesses must protect minors and vulnerable individuals from misleading or inappropriate content. Advertising directed to minors must not include unsafe or harmful behavior.

Article 5 – Transaction Security and Data Protection

HairMaker.Gr implements technical and organizational measures to ensure transaction security using SSL encryption and GDPR-compliant data protection systems.

The use of cookies is based solely on user consent, and personal data are never disclosed to third parties without explicit authorization.

Article 6 – Right of Withdrawal

Consumers have the right to withdraw from any online contract within 14 calendar days without justification or additional cost, in accordance with applicable law.

Article 7 – Customer Service

The company maintains a dedicated customer support department (via phone or email) ensuring prompt and respectful communication regarding any customer request.

Article 8 – Online Alternative Dispute Resolution

Businesses inform consumers about the option of resolving disputes through the European Online Dispute Resolution (ODR) platform for consumer complaints arising from online transactions.

For further details, visit the Hellenic E-Commerce Committee or contact HairMaker.Gr through our contact form.