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Where is my order?
If you have chosen to make the delivery to a specific address, you can always see where your order is located with the tracking number that will be given to you by email or on the phone after the package is ready and is going to be shipped.
If you picked the receipt from our store, we will notify you by email as soon as your order is ready for pickup. You have 2 business days to pick up your purchase if you have not received it until then your order is going to be canceled. Ask our staff at the shop directly to pick up your order by giving your name, courtesy of making a phone order or online an online order.
How do I return or change my order?
For more information, see the Hairmaker.gr policy here: https://goo.gl/GHXrkT
How do I use my vouchers?
Based on our special service and before making the payment process, you choose to write the special code in the corresponding field in your purchase and you have your discount! The process is immediate and the charge you will see in the final stage is final, with or without transport.
More information here: https://goo.gl/uEpvb8
What are the shipping methods and terms of order delivery?
HairMaker products come to your place with a phone call. Check here the terms and conditions for sending orders: https://goo.gl/nAaTCT
The product I received is defective. What do I do;
a. You have to contact within 7 days of receiving the products with our online store.
b. The products have to be in the same condition as you received them, without having their packaging unsealed or tampered with.
c. The product is accompanied by a retail receipt or invoice.
You have the right to return or change the products you have purchased within 14 calendar days of the date you receive the products.
In this case, you will be charged for shipping costs, so we have our own courier that way you get the lowest charge.
Cost of sending orders and terms
Free shipping (no shipping costs) you have with purchases over 39 Euros.
See here all the information on shipping costs and terms: https://goo.gl/my9C2k
What if I forgot my password?
If you have previously registered and do not remember your password, you can select the I forgot my password field and reset your password or call us at 210-9901100.
Do we do shipments abroad?
Shipments are made outside of Greece & Cyprus with General Postal and DHL couriers.
For more information, see here: https://goo.gl/E9Pmrq
Can I order via Facebook?
You can place your order via Facebook, usually, the customer service team answers within hours.
Are my conferences secure?
Hairmaker.gr is committed to ensuring the security and integrity of the data it collects on the users of its website. Hairmaker.gr has adopted procedures that protect the personal data that users submit to their website or provide them by any other means (eg by telephone).