Frequently Asked Questions

Frequently Asked Questions | HairMaker.Gr

Where is my order?

If you chose home delivery, you can check the status of your order anytime using the tracking number sent to you by email or phone once your parcel is ready for dispatch.

If you selected in-store pickup, you will be notified by email when your order is ready for collection. You have two working days to pick it up; after that, the order will be automatically cancelled. Please provide your name and specify whether your reservation was placed by phone or online.

How can I return or exchange my order?

For detailed information on returns or exchanges, please visit our 👉  Return Policy page.

How do I use discount coupons?

Before completing your payment, enter the coupon code in the designated field within your shopping cart. The discount will be applied immediately, and the final amount shown at checkout will include the discount and shipping fees (if applicable).

What are the shipping methods and delivery terms?

HairMaker.Gr delivers products through trusted courier partners. See full details about 👉  shipping methods and delivery terms.

The product I received is defective. What should I do?

• Contact us within 7 days after receiving your order.
• Products must be in their original condition, with packaging unopened or undamaged.
• The order must include the original receipt or invoice.

You have the right to return or exchange items within 30 calendar days from the date of delivery. Return shipping costs are borne by the customer.

Order shipping costs

We offer free shipping for orders over €49. Learn more about shipping fees and delivery conditions on our 👉  Shipping Costs page.

I forgot my password – what should I do?

If you already have an account but can’t remember your password, click “Forgot my password” and follow the reset steps. Alternatively, you can call us at +30 2109901100.

Do you ship abroad?

Yes, we deliver worldwide via ELTA and DHL couriers. For details, visit our 👉  International Shipping section.

Can I place an order via Facebook?

Yes, you can place your order through our official Facebook page. Our customer support team usually replies within a few hours.

Are my transactions secure?

At HairMaker.Gr, the protection of your personal data is our top priority. We use the SSL encryption protocol to secure all sensitive information, such as your name, email, and address.

If you choose to pay by card, you’ll be redirected to a secure banking environment where you can safely enter your payment details. HairMaker.Gr does not store any credit card data, ensuring complete privacy and data protection.